Terms And Policies
To order any U.S.Tours Travel Package
Simply call us at 1-888-393-8687 or contact your Business Development Manager, and we’ll discuss the features and price of your tour, then provide a written quote. Once you return a signed quote, we will begin tour production and provide any sales flyers you wish. All quotes are subject to availability. No price or service is guaranteed until confirmed by our office.
Terms of Purchase
Unless stated to the contrary, legal passenger names and full deposits should be sent as you receive them. Final payment will be due 60 days prior to departure or as stipulated in your contract. Final documents will be issued no more than 20 days prior to departure. Your final Operations Booklet with detailed schedules, maps, notes, vouchers and etc. will arrive about 7-10 days before departure. Smiles and memories begin at time of service.
U S Tours will provide any Complimentary Fare benefit you desire. Per our contracts with our Cruise and International Tour Suppliers we receive great travel benefits. But, we recognize Group Planners often need a different scenario and we are willing to re-price your package and factor in air fare, port fees, gratuities and Single rooms.
Last Minute Booking Policy
We know sometimes you will have a customer who wants to go at the last minute. When this happens, simply call and let us know, we’ll do our very best to confirm them. Last minute air seats, cruise cabins, and hotel rooms are subject to availability and are often available only at higher prices.
Tour Deposit and Cancellation Policy
The amount of deposit and date due varies by supplier. All information will be clearly identified in your contract. U.S. Tours hopes to minimize penalties on customer cancellations. Due to various policies with Cruise Lines and International Vendors, please refer to the cancellation deadlines on your signed proposal. On these types of tours, we strongly suggest all passengers purchasing Travel Protection.
Missing a vacation is bad enough. Losing the money you paid for your vacation is even worse. The U.S. Tours Group Deluxe Travel Protection Plan is an easy, affordable way to protect your travel investment! Our very affordable group rates provide protection and peace of mind when you travel. Completed insurance forms must be submitted to us no less than 30 days prior to departure. Complete details and registration forms are available here.
International Border Crossings
On any tour leaving the United States, it is the responsibility of each passenger to have in their possession proper documents and proof of citizenship. It is the responsibility of the group leader to advise all passengers what is required.
Currently, land crossings to Canada and Mexico require a passport or other WHTI-compliant travel document. U.S. Tours strongly advises all travelers have a valid Passport. All other documents have limitations, and travelers can be denied boarding or entry in some situations.
All air travel to destinations outside the United States and its territories will require a US Passport; generally valid for at least six months beyond completion of travel. Some destinations require travel visa; visit travel.state.gov for the most up to date information.
Airline baggage fees are the responsibility of the guest and paid directly to the airline.
U.S. Tours Reservation Forms
In compliance with Homeland Security, dates of birth and passenger’s full legal name as shown on proof of citizenship will be required for all air and cruise reservations.
Using our standard Reservation Form will prompt your travelers to provide complete and proper information so we can make your reservation process simpler. Please download the Reservation Form and give one to every prospective traveler.
Additional Airline Requirements
On all flights returning to the USA travelers are subject to a security screening of all electronics larger than a cell phone (laptops/ipads/tablets, etc.). You will be asked to remove all covers or casings from electronics prior to check-in. In addition, any electronic equipment in disrepair or broken screen will not be allowed to travel.
Plan to arrive at the airport 3 hours prior to their flight as advised by TSA (Transportation Security Administration) and CESAC (Specialized Forces for Airport Security and Civil Association).
For domestic air travel, all passengers with a driver’s license issued by a state that is still not compliant with the REAL ID Act (and has not been granted an extension) will need to show an alternative form of acceptable identification. To check whether your state is compliant or has an extension, click here.
U.S. Tours cannot be held responsible, and cannot delay a tour if any passenger is denied border crossing, or boarding onto a cruise ship or airplane. We recommend everyone obtain a Passport. Regulations regarding border crossings and identification are changing.
As is common with other tour companies, U.S. Tours acts only in the capacity of an agent between tour members, travel service companies and other suppliers in all matters relating to arrangements for tour components. U.S. Tours, because of its status as an agent, and because it maintains no control over the personnel, equipment or operations of these travel service suppliers, assumes no responsibility for and cannot be held liable for any personal injury, property damages, or other loss, accident, delay, inconvenience or irregularity, from whatever cause, including the negligent act of third parties during a trip. We maintain no control over Government and/or Security Agencies and we are not liable for individual damages and costs due to denied boarding. In addition, we make no specific guarantee that the description of services and facilities provided by and of the various vendors involved in package travel are accurate. Further, U.S. Tours reserves the right to change or cancel tour itineraries, and any tour components or services, whenever U.S. Tours, in its sole discretion, deems such change to be necessary. All air fares, cruise fares, and rates for other transportation and tour services are based on fares in effect at the time of printing and are subject to carrier tariff changes, and supplier surcharges.